LEGAL REFERENCE

Privacy Policy jo aapko samajh mein aaye

Q: Agar mujhe apna account delete karna ho to kya hota hai?

Email support@fs18.org ko bhijen aur request karen account deletion ki. 14 din mein hum aapka personal data (name, email, phone) delete kar dete hain. Accounting records law ke hisaab se 7 saal rakhtey hain, lekin aapke gaming profile aur transactions delete ho jaate hain.

Jab aap fs 18 par account kholtey hain, aapka personal information—naam, email, JazzCash ya Easypaisa account details—hamari surksha ke tahet rehta hai. Humara privacy policy saaf karta hai...

Transparent data handlingLocal payment protectionAccount-level encryption

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Humara data suraksha aur aapka consent

fs 18 par aapka account data—deposits, withdrawals, gaming history—encrypted servers par store hota hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se payment karte hain, humara payment gateway aapka banking details kabhi publicly expose nahi karta. Hum aapke email aur phone ko account recovery aur promotional updates ke liye use karte hain, lekin sirf tab jab aap consent dete hain. Agar aap

supported ilaqon mein ho, aapko apna account delete karne, apna data download karne, ya marketing communications band karne ka haq hai. Humara privacy poora Pakistan ke data protection standards ke anusar chalata hai.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY MADAD

Jab aapko privacy ke sawal hon

Team online

Email Support

Privacy se related kisi bhi sawaal ke liye [email protected] par likhen. Hum 48 ghanton mein jawaab dete hain.

Account Settings

Apne fs 18 account mein login karke apna personal data dekhen, update karen, ya marketing preferences badlein.

Data Request

Apna poora data download karne ya delete karne ke liye support se request bhijen. Process do hafte mein mukammal hota hai.

HIMAYAT KE USOOL

Humara privacy governance kaisa kaam karta hai

Encrypted Transfers

JazzCash, Easypaisa, SadaPay aur Raast se sab transactions SSL encryption se protected hote hain, jo banking-grade suraksha hai.

No Third-Party Selling

Hum aapka personal data advertising networks ya data brokers ko nahi bechte. Marketing sirf in-house campaigns ke liye hota hai.

Withdrawal Verification

Jab aap paise nikal lein, hum identity check karte hain taki fraud na ho aur sirf aapka bank account ko hi paise jayen.

Session Timeouts

Aapka account 30 minuts inactivity ke baad automatically log out hota hai, taki koi doosra aapka account use na kar sake.

Audit Trails

Har login, deposit aur withdrawal ka record rakha jata hai. Aap apne account activity log mein sab dekh sakte ho.

Support Access Controls

Hamari support team aapka full account balance ya banking details nahi dekh sakte—sirf account recovery ke liye minimal info use kar sakte hain.

Hamara approach alag kyun hai

Local Payment Focus	Hum JazzCash, Easypaisa, SadaPay aur Raast ka data alag rakhtey hain, kyunke ye Pakistan ke systems hain.
No Geotargeting Ads	Marketing consent lenay ke baad bhi hum aapko sirf fs 18 ki updates bhejte hain, bahar ki ads nahi.
Transparent Retention	Account delete hone ke baad bhi hum accounting records 7 saal rakhtey hain (tax law ke liye), baaki data saaf hota hai.
Pakistan-Centred Wording	Humara privacy policy aapke local rights—jahan local qanoon ijazat deta hai—clearly likha hai, na generic international copy.
Mobile Session Privacy	Mobile par aapka session logout hota hai agar app close ho. Desktop par aap settings se logout karte ho.
Withdrawal Link to Privacy	Paise nikalne ke time hum aapka identity confirm karte hain—ye privacy policy aur security dono ke liye zaroori hai.
Annual Data Refresh	Saari inactive accounts ka data 12 mahine baad aap se confirm kiya jata hai taki unused data reh na jaye.

Privacy jo aapke account ke saath chalta hai

Two-Factor Authentication

Email aur SMS dono se login confirm karte ho, taki sirf aap hi apna account access kar saken.

Password Reset Security

Agar aap apna password bhool jaon, hum sirf aapke registered email se reset link bhejte hain.

Payment Method Masking

JazzCash, Easypaisa ya Raast account number transaction history mein hidden rehta hai—sirf last 4 digits dikh sakte ho.

Account Activity Log

Saray logins, deposits aur withdrawals ka timeline aapke account mein available hai, suspicious activity check karne ke liye.

Dormancy Protection

12 mahine beghair access ke account ko we verify karte hain ke active rehna hai ya data delete karna hai.

Secure Logout Across Devices

Agar aap logout karte ho, sab devices se logout hota hai automatically—kisi aur ko access nahi.

Privacy ke aam sawal

Bilkul nahi. Aapka payment method sirf hamari encrypted system mein hai. Hum kisi third party ko—ads, marketing, ya data brokers—ko aapka banking details nahi dete. Withdrawals sirf aapke registered account ko jaate hain.

Email [email protected] ko bhijen aur request karen account deletion ki. 14 din mein hum aapka personal data (name, email, phone) delete kar dete hain. Accounting records law ke hisaab se 7 saal rakhtey hain, lekin aapke gaming profile aur transactions delete ho jaate hain.

Nahi. Support sirf account recovery ke liye—password reset, email confirm—kuch minimal info use kar sakta hai. Aapka balance, deposits aur withdrawals sirf aap hi dekh sakte ho apne account mein log in karke.

Haan. Account Settings mein jao, Preferences ke section mein, aur 'Marketing Communications' toggle off karo. Ya kisi bhi email ke last mein unsubscribe link use karo. Foran band hota hai.

Encrypted servers par jo Pakistan-accessible regions mein hain. Data transfers SSL/TLS encryption se protected hote hain. Backups bhi encrypted hote hain aur sirf fs 18 ke admins hi access kar sakte hain.

Foran support ko batao. Hum aapke account ko lock kar dete hain, password reset karte hain, aur recent transactions review karte hain. Fraudulent withdrawals agar ho to hum SadaPay, JazzCash ya Easypaisa se reversal karne ki koshish karte hain.

Haan. Agar aap supported regions se nahi ho to aapka account access nahi hota. Jahan aap access kar sakte ho, humara privacy policy Pakistan ke norms ke hisaab se likha hai, lekin agar aapka local law alag ho to wo apply hota hai.